Frequently Asked Questions
What is the latest you can play to?
We are happy to keep playing right up to 4am if required. However we will have to comply with the local licencing laws, please check with the venue to find out any restrictions. If your venue's licence says the music must stop at midnight, then unfortunately we will have to stick to that.
Can my guests make requests?
Yes, they are very welcome to requests tracks, and where appropriate we will try to play those requests. However, there are a number of reasons why we may decide not to play a request, they include not having enough time, the track is unsuitable for the event, or they are simply dance floor-clearers. You can also use the guest request feature on the planning portal so guests can make requests and dedications ahead of the day
COVID-19 Update: While social distancing measures are in place, your guests will not be able to come up to the DJ booth and make requests. Instead they will have to use our request web-app through their smartphone.
Can I give you a list of tracks to play?
Yes, absolutely. In fact, we suggest you send us a list of around 10 tracks that you and your guests would like to hear. This gives a good idea of what you and your guests like. You can either email your playlist to us or use the online portal service through our website. If you wish to give us more than 10 tracks, then we will treat the first 10 track you give us as high priority (and we will attempt to acquire any tracks we don’t have), and all others as ‘play if possible’. You can also send in a ‘Do not play’ list.
Please send your list a couple of days before your party so we can make sure we have the songs you want. When putting together a list, we recommend you to choose mainstream music that the majority of your guests will know. It is important to note that while we will always endeavour to play all requests, we make no guarantee to do so. The maximum number of request tracks we can take is 40.
What equipment do you use?
BOSE F1 Model 812 Flexible Array Loudspeaker (Pair Of)
BOSE F1 Subwoofer (Pair Of)
Mackie SRM450 v2 Active Speakers (for backup or used in addition on larger events)
Pioneer DJM-800 Digital Mixer
Pioneer CDJ 400 CD/MP3 Player (Pair Of)
Numark CDN-35 Twin CD Player (Backup)
Tapco 8 Channel Live mixer (for Karaoke)
HP Pro Laptop Custom Built PC with 19" Touch-screen
Sennheiser Freeport handheld mic.
Shure PG58 Wired Handheld Mic
In our Lighting show, we use:
Chauvet Mini Kinta IRC (pair)
Chauvet Intimidator Spot 255 IRC
ADJ Mega PAR LED Light
ADJ LED Megabar
Equinox Kamikaze Laser
Martin Rapture light effect
Martin Magnum 500 Smoke machine
ADJ MyDMX Lighting Control Software
Sanyo Projector x2 (for Karaoke)
42" TV (for video)
And not forgetting our Ford Transit van to move it all.
What are your power requirements?
We need at least 2 dedicated standard 13amp power sockets OR 1 dedicated 16amp socket reasonably close to the set up area, not on extension lead or reel. If you are hiring a generator for your event, please allow 3kw for our rig.
Please check to see if your venue has a Sound Limiter. Sound limiters cut the power to our equipment in the event of too much noise. We intensity dislike sound limiters as they can cause prolonged breaks in the entertainment or event curtailment should an outage damage our equipment (which can happen when power is cut and then re-applied). It is important to note that clients will be held liable should our equipment be damaged as a result of poor or interupted power supply.
What are your booking terms?
1. Timings and setting up
On the day of your event, we aim to get to your venue in good time to set up. We require at least 90 minutes to load in, set up the rig and test. One factor that can dramatically affect the time it takes to get set up is the distance from the unloading area to the set-up area. The further the distance, the longer it takes. It is, therefore, essential that we have clear, unobstructed, and (as far as possible) step-free access from the unloading area to the setup area. You must let us know if there are any access restrictions at your venue, if there are any stairs we will need to bring equipment up, or if the distance between the unloading area and set-up area is in excess of 20 meters. We cannot be held responsible if there are access restrictions which prevent us from being ready for the start time. At the end of your event, it will take around 60 minutes to pack up.
2. Set-up area
The area you wish us to set up in must be solid, safe, dry and practical. We have the absolute right to refuse to set up if, in our reasonable opinion, the setup area is unsafe, or the venue is unsuitable or dangerous. The rig can be scaled to best suit your venue, but as a minimum, we require a space of 3m(w) x 2.5m(d), with headroom of 2.2m. That gives us just enough room for our DJ booth, sound and lighting stands, and a little room to move around the back of it all. While we are setting up or taking down, you must ensure that your guests (especially children) remain clear of the area. The setup area must allow access to an adequate, properly earthed, electrical power supply. We require 2 dedicated standard 13amp plug sockets or 1 dedicated 16amp socket (not extension leads) within a reasonable distance of our set-up point. Any damage to our equipment caused by inadequate power supply or power interruption (including damage caused by generators, or by forced disconnection by a sound limiter) will be charged to you.
3. Deposit and Payment
We require either a deposit or full payment to secure a booking. All deposit payments are credited towards the total, with any outstanding balance due on the night of the event on our arrival. Deposit payments can be paid by bank transfer (preferred), cheque, or by credit/debit card. Balance payments must be paid by either cash or by credit/debit card. Any payment made by cheque must have cleared before the start of your event. Should payment not be made on the night of the event, we will charge a £20 late payment fee. If payment is then not forthcoming within 14 days after the event, we will refer the matter to our solicitors and any legal and recovery costs will be charged to you.
If for whatever reason you need to cancel your booking, please let us know in writing (email acceptable) as soon as possible. Deposits are non-refundable if you cancel the booking. If you cancel within 14 days of your event date, we will require you to pay the full amount due for the event. For this reason, we recommend you take out event/party insurance to cover this potential loss. In the unlikely event, we are unable to attend your event for whatever reason, we will notify you in writing. If we are 14 days or less away from your event, we will attempt to find and arrange an alternative, similar service on your behalf. If more than 14 days away from your event, then we will notify you of the cancellation, refund any money paid and endeavour to refer you to an alternative supplier.
5. Instructions and Requests
We are very happy to accept music requests from both you and your guests, both in advanced and on the night itself. We will endeavour to play as many requests as possible, however, we will exercise our judgement on track requests, and we may choose not to play a track if we believe it is unsuitable or inappropriate for your event, or might harm the atmosphere . We may also choose not to play certain music if, in our opinion, it is likely to encourage dangerous behavior on the dance floor. Other than track requests, we will only accept instructions from you personally (or where applicable, a venue manager), and only you can ask us to continue beyond the agreed finish time. Any extension request beyond the finish time shown above is at our discretion (and if applicable, permission of the venue manager) and any overrun charges will become payable immediately at the rate shown above. Any requests made by a venue manager, or any other body in authority to us (e.g. police or local council) will override any instructions given by you (e.g. asked to lower the volume or stop the music).
6. Guests Behaviour and Security
You are responsible for your guest’s behaviour towards us, and you agree to take reasonable steps to protect our equipment and personnel at all times. We will not tolerate abuse to our staff, whether verbal or physical, actual or implied. We have the absolute right to stop the music, pack up and go if we feel the safety of our staff or equipment is under threat, and in such circumstances, a refund will not be given. Any loss or damage of any of our equipment caused by your guests will be charged to you.
7. Food and Drink
As we may have to travel more than an hour to the venue, set up, DJ and then travel an hour back, we require that we are provided with a reasonable quantity of non-alcoholic drinks for the duration of the event without cost to us. We don’t require clients to provide food to us; however for longer events, it is highly appreciated.
We will always use our best endeavours to attend and deliver the service to you, in good time for your event, however in any and all situations and circumstances (including accident or sudden illness) which result in delay or non-attendence and/or non-performance, our limit of liability to you is the refund of monies paid plus a maximum of £100 compensation.